Candoor

Early access for pilot teams

Find the bottleneck in days.

Anonymous AI interviews with your teams and your customers, turned into one map of what to fix first.

Join the waitlist How it works
A quick introduction

See Candoor in action.

Inside and outside

One ranked list of what to fix first.

Bring together what your teams experience and what your customers need.

  • Inside

    Where your people and AI agents get stuck.

    Hear what slows work down, where ownership is unclear, and where agents create rework.

  • Outside

    What your customers actually want.

    Understand why customers buy, why they leave, and what would make their experience better.

How it works

Invite. Interview. Prioritize.

Go beyond survey answers to understand what is getting in the way.

  1. 01 · Invite

    Each team member or customer gets a one-time link. There is nothing to log into.

  2. 02 · Interview

    An AI agent talks with each person and asks the follow-up a survey never asks.

  3. 03 · Prioritize

    Shared themes, never names, ranked into the areas to fix first.

Inside + outside → together

From anonymous conversations
to what you fix first.

Illustrative example
Customer onboarding
Outside · Customers

“Why are we answering the same questions again?”

One-time link · AI follow-ups
Approved, de-identified text
Inside · Teams

“We start without the context sales already gathered.”

One-time link · AI follow-ups
Approved, de-identified text
Shared themes, never names The bottleneck

Context gets lost
at the handoff.

Customers repeat themselves. Teams repeat the work.

Only themes raised by several people reach the report.
Together · Priorities

One ranked list.
A place to start.

01 · Fix first

Carry sales context into onboarding.

02 · Fix next

Give each handoff a clear owner.

03 · Then improve

Remove repeated information requests.

PROBLEMS, NOT PEOPLE

Invite → Interview → Prioritize · Illustrative findings, not customer results

Anonymity

Anonymous by design, not by promise.

Problems, not people

No login. One-time keys, with no account behind them.

Themes, never names. Only issues shared by several people are reported.

No raw transcripts. Identifying details are removed first. Only the text each person reads and approves is stored.

Built for

Find the friction. Know where to act.

  • Inside

    AI agent rollouts

    Find out where agents stall or create rework.

  • Inside

    Operations bottlenecks

    Trace slipping cycle times back to the step that causes them.

  • Inside

    Reorgs and mergers

    Catch ownership gaps before they turn into attrition.

  • Outside

    Churn and win/loss

    Learn the real reasons customers leave or buy.

  • Outside

    Product and pricing

    See what customers value and what they would pay for.

  • Both

    Customer onboarding

    See where customers stall and which internal step causes it.

The limits

What we will not claim.

  • Very small groups cannot be made anonymous

    Not by any tool, including this one. If a round is scoped to six people, the words themselves identify the speaker. We will tell you that rather than let you promise your team something the maths does not support.

  • We do not infer emotion or wellbeing

    People report on how they are doing themselves, or not at all. Nothing is inferred about a person's state from how they sound.

  • A speech service hears the audio

    Your words are turned into text by a speech service and the audio is not kept. Work is underway to move that step onto the speaker's own device, so that no server ever hears a voice at all. Until it lands, we say so.

Be first to try Candoor.

We are opening pilots to a small group of teams. Join the waitlist through our pilot request form.

Join the waitlist Ask a question

Or reach us directly: contact@yolexlabs.com